Loom for Support
Elevate customer service with video messaging
Loom helps teams turn customers into lifelong fans by personalizing customer interactions at scale
Use video to build customer rapport
Customers can watch videos versus reading long emails. Create quality customer service content to educate buyers and improve customer engagement.
Video is timely
Close the feedback loop faster by addressing customer concerns with a personal touch.
Video is personalized
Create custom videos to help customers maximize your product with clear visuals.
Video is interactive
Track video engagement and spot when customers need extra support.
Features for customer support
Record with ease
Capture your screen from a browser, desktop, or phone to address customer needs.
Share anywhere
Send Looms by e-mail, chat, web, or social media with download-free viewing.
Integrate your tools
Loom works with customer service tools like Zendesk to simplify support.
Review the views
See when and how customers engage with your customer support videos.
Branded support
Add your company logo and color palette for consistent branding.
Continue to help
Review comments and provide additional support services right from your video.
Help users and increase customer satisfaction
Support users through high-quality customer service videos.
A personal touch increases retention
Customers who have personalized experiences with your brand are more likely to become repeat buyers. Loom makes personalization easy, which can boost customer lifetime value.
Video support is high-quality support
Video is a livelier way to engage with customers, and it can be more valuable too. It’s easier to learn to use a product feature, for example, when customers can see how it works.
Personalization avoids churn
Over 60% of customers churn when a brand delivers a non-personalized experience. Loom adds the human touch needed to reduce churn and improve customer satisfaction metrics.
“Loom, with the little face bubble in the corner is so powerful. It works so much better than traditional formats, where an audio track runs over animation or a slide show. Having a real face in the corner adds personality and brings the storytelling to life.”
Erica Goodell
Customer Success, Pearson
Loom AI serves those who serve customers
A clear message
Loom AI removes filler words and deletes pauses automatically.
Finishing touches
Use Loom AI to generate titles, summaries, and chapters to boost engagement and clarity.
Instant sharing
Loom AI drafts emails in a flash for a polished presentation.
Faster recording, more time to focus on the customer
Say goodbye to re-recording with quick and precise editing and easy clip management. Now, it’s a breeze to provide exceptional customer service through async video.
From our blog
How to use asynchronous videos to improve customer support
4 reasons your customer support process needs video
How we leverage video in customer support strategy
Loom works wherever you do
For Mac, Windows, iOS, and Android