Atlassian Sub-processors
Effective Starting May 30, 2025
Third-Party Sub-processors
Atlassian uses the third-party entities listed below (each, a “Sub-processor”) to process Customer Personal Data on behalf of Atlassian customers and developers in accordance with agreements between Atlassian and the Sub-processor to uphold Atlassian’s commitments in Atlassian's Data Processing Addendum, or for Forge, Atlassian’s Forge Data Processing Addendum. Defined terms, such as “Personal Data”, “Customer Personal Data”, “Sub-processor”, “Cloud Products”, or “End User Personal Data” have the same meaning as in Atlassian's Data Processing Addendum, Atlassian's Customer Agreement, or Atlassian’s Forge Data Processing Addendum, as the case may be.
Atlassian carries out annual compliance reviews of its Sub-processors, and where the engagement of a Sub-processor requires the cross-border transfer of Personal Data, Atlassian conducts Transfer Impact Assessments in accordance with Applicable Data Protection Law for these data transfers. Atlassian imposes obligations on its Sub-processors to implement appropriate technical and organizational measures ensuring that the sub-processing of Personal Data is protected to the standards required by Applicable Data Protection Law and the same standard provided by Atlassian’s Data Processing Addendum, or for Forge, the Forge Data Processing Addendum, as the case may be.
The list below contains Sub-processors for each of Atlassian’s generally available Cloud Products and related Support or Advisory Services, as well as Forge. If a Beta or EAP service uses a new Sub-processor, Atlassian may use an alternative notification mechanism. For each Sub-processor below, processing of Personal Data will be for the duration of use of the applicable service(s) by the customer or the developer, and for the retention periods as set out in the customer’s agreement with Atlassian and any product documentation. Further information about Sub-processor security measures can be found via the external links below.
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Sub-processor | Applicable Cloud Products | Nature and Purpose of Processing | Categories of personal data | Location of Processing | Security Measures |
|---|---|---|---|---|---|
| Hosting and Infrastructure Service Providers | |||||
| Amazon Web Services, Inc. | Applicable Cloud Products All Atlassian Cloud Products | Nature and Purpose of Processing Cloud hosting provider | Categories of personal data Customer Personal Data, created by customer and stored in Applicable Cloud Products | Location of Processing In accordance with Atlassian’s Data Residency offering as outlined in Data Residency: Manage Where Your Data is Hosted as well as Understand data residency, and depending on the customer choice, available locations encompass: Global, EEA (Sweden, Ireland and Germany), Switzerland, UK, Canada, Australia, Singapore, South Korea, USA, India, Japan | Security Measures |
| Clumio, Inc. | Applicable Cloud Products All Atlassian Cloud Products except Loom | Nature and Purpose of Processing Backup solutions provider for Amazon Simple Storage Service (S3) | Categories of personal data Customer Personal Data created by customer and stored in Applicable Cloud Products | Location of Processing EEA, UK, Australia, USA, and Singapore | Security Measures |
| Databricks, Inc. | Applicable Cloud Products Atlassian Guard, Bitbucket, Compass, Confluence, | Nature and Purpose of Processing Infrastructure provider to enable customer data querying, and analytics product features. | Categories of personal data Customer Personal Data created by customer and stored in Applicable Cloud Products | Location of Processing USA | Security Measures |
| Microsoft Corporation | Applicable Cloud Products Jira Align | Nature and Purpose of Processing Cloud hosting provider | Categories of personal data Customer Personal Data created by customer and stored in Applicable Cloud Products | Location of Processing USA, Australia, Netherlands | Security Measures |
| MongoDB, Inc. | Applicable Cloud Products Jira Service Management (JSM) | Nature and Purpose of Processing Cloud hosting provider for JSM Chat (formerly Halp) | Categories of personal data Customer Personal Data created by customer and stored in Applicable Cloud Products | Location of Processing USA | Security Measures |
| NetApp, Inc. | Applicable Cloud Products Bitbucket | Nature and Purpose of Processing Cloud hosting provider | Categories of personal data Customer Personal Data created by customer and stored in Applicable Cloud Products | Location of Processing USA | Security Measures |
| Communications Technology Service Providers | |||||
| Mailgun Technologies, Inc. | Applicable Cloud Products Jira Cloud, Jira Service Management (JSM) and Jira Product Discovery (JPD), Opsgenie, Statuspage | Nature and Purpose of Processing Communications technology provider for product notifications | Categories of personal data Customer Personal Data created by customer, in particular, personal data contained in product notice communications | Location of Processing USA, EEA | Security Measures |
| Mailchimp | Applicable Cloud Products Loom | Nature and Purpose of Processing Communications technology provider for product notifications and video sharing over email | Categories of personal data Customer Personal Data created by customer, in particular, personal data contained in product notice communications and user-initiated shared video recordings including associated comments and email messages | Location of Processing USA | Security Measures |
| MessageBird USA, Inc, (d/b/a Bird) | Applicable Cloud Products Bitbucket, Compass, Confluence, Jira Cloud, Statuspage, Trello | Nature and Purpose of Processing Communications technology provider for product notifications | Categories of personal data Customer Personal Data created by customer, in particular, personal data contained in product notice communications | Location of Processing USA, EEA | Security Measures |
| Vonage APIs (formerly Nexmo, Inc.) | Applicable Cloud Products Opsgenie | Nature and Purpose of Processing Communications technology provider | Categories of personal data Customer Personal Data created by customer, in particular, personal data contained in text and voice communications | Location of Processing USA, UK, Singapore | Security Measures |
| OneSignal | Applicable Cloud Products Loom | Nature and Purpose of Processing Communications technology provider for mobile product notifications and video sharing | Categories of personal data Customer Personal Data created by customer, in particular, personal data contained in product notice communications and user-initiated shared video recordings including associated comments and SMS/MMS messages | Location of Processing USA | Security Measures |
| Plivo, Inc. | Applicable Cloud Products Statuspage | Nature and Purpose of Processing Communications technology provider for product notifications | Categories of personal data Customer Personal Data created by customer, in particular, personal data contained in product notice communications | Location of Processing USA | Security Measures |
| Twilio Inc. | Applicable Cloud Products Bitbucket, Compass, Confluence, Jira Cloud, Jira Service Management (JSM), Jira Product Discovery (JPD), Opsgenie, Statuspage, Trello | Nature and Purpose of Processing Communications technology provider for product notifications | Categories of personal data Customer Personal Data created by customer, in particular, personal data contained in product notice communications | Location of Processing USA | Security Measures |
| Content Delivery Network Providers | |||||
| Cloudflare, Ltd. | Applicable Cloud Products Jira Align | Nature and Purpose of Processing Content delivery network provider | Categories of personal data Customer Personal Data created by customer and stored in Applicable Cloud Products | Location of Processing Customer traffic is processed globally at the data center closest to the end user. | Security Measures |
| Support Service Providers | |||||
| e-Core Soluções em Tecnologia da Informaçiupão Ltda. | Applicable Cloud Products All Atlassian Cloud Products except Loom | Nature and Purpose of Processing Customer service, support, and cloud migration service provider | Categories of personal data Customer Personal Data created by customer if shared with Atlassian via attachments in support tickets | Location of Processing Brazil, Mexico | Security Measures Access only through Atlassian managed VPN, VDI, and MDM for computing devices |
| Partner Hero | Applicable Cloud Products Loom | Nature and Purpose of Processing Customer service and technical support | Categories of personal data Customer Personal Data created by customer shared during Loom support communications | Location of Processing Philippines, Romania, South Africa | Security Measures |
| SoftServe, Inc. | Applicable Cloud Products Bitbucket, Compass, Confluence, Jira Cloud, Jira Service Management (JSM), Jira Product Discovery (JPD) Statuspage | Nature and Purpose of Processing Customer service, outsourced engineering and technical support | Categories of personal data Customer Personal Data created by customer and stored in Applicable Cloud Products | Location of Processing Bulgaria, Poland, United States | Security Measures Access only through Atlassian managed laptops and systems |
| Zendesk | Applicable Cloud Products Loom | Nature and Purpose of Processing Customer service and technical support | Categories of personal data Customer Personal Data created by customer shared during Loom support communications | Location of Processing USA | Security Measures |
| AI and Analytics Service Providers | |||||
| Amazon Web Services, Inc. (AWS Bedrock) | Applicable Cloud Products All Applicable Cloud Products with enabled Atlassian Intelligence or Rovo | Nature and Purpose of Processing Generative AI services provider for intelligence product features | Categories of personal data Customer Personal Data created by customer and stored in Applicable Cloud Products | Location of Processing USA | Security Measures |
| Google Vertex AI | Applicable Cloud Products All Applicable Cloud Products with enabled Atlassian Intelligence or Rovo | Nature and Purpose of Processing Generative AI services provider for intelligence product features | Categories of personal data Customer Personal Data created by customer and stored in Applicable Cloud Products | Location of Processing USA | Security Measures |
| Databricks, Inc. | Applicable Cloud Products All Applicable Cloud Products except Jira Align | Nature and Purpose of Processing Infrastructure provider for machine learning development, processing and training | Categories of personal data Customer Personal Data created by customer and stored in Applicable Cloud Products | Location of Processing USA | Security Measures |
| OpenAI, L.L.C. | Applicable Cloud Products All Applicable Cloud Products with enabled Atlassian Intelligence, Loom AI, or Rovo | Nature and Purpose of Processing Generative AI services provider for intelligence product features | Categories of personal data Customer Personal Data created by customer and stored in Applicable Cloud Products, or shared with Atlassian during the provision of support | Location of Processing USA | Security Measures |
| Twilio, Inc (Twilio-Segment) | Applicable Cloud Products Loom | Nature and Purpose of Processing Data analytics service | Categories of personal data Customer Personal Data created by customer and stored in Applicable Cloud Products | Location of Processing USA | Security Measures |
Atlassian Group Sub-processors
The Atlassian Group companies below may also act as Sub-processors to the extent that these Atlassian Group companies process Customer Personal Data when providing technical and operational support to customers.
Entity | Location |
|---|---|
| Atlassian B.V. | Location Netherlands |
| Atlassian France S.A.S. | Location France |
| Atlassian Germany GmbH | Location Germany |
| Atlassian Poland sp.z.o.o | Location Poland |
| Mindville AB | Location Sweden |
| Opsgenie Yazılım Anonim Şirketi | Location Turkey |
| Atlassian, Inc. | Location USA |
| Atlassian PTY, Ltd | Location Australia |
| Atlassian (UK) Operations Ltd. | Location England |
| Dogwood Labs Inc. | Location USA |
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