Your AI Teammate

Now that you’ve identified a task that’s a prime candidate for turning into an AI agent, it’s time to start building your agent.

• Outline the agent’s role: Define the problem you want your agent to solve Next, determine whether the agent will function as an assistant, a decision-maker, or a data processor. Here are some examples:
  • Assistant agent: The agent is meant to communicate with users.
    Example: A customer support agent that can understand and respond to user inquiries in natural language, such as "What’s the status of my order?" and "Can you help me with a refund?" by processing text and generating human-like replies.
  • Decision-making agent: The agent is meant to take action based on inputs.
    Example: A sales agent that uses decision trees to qualify leads. If a lead responds with "I’m interested in a subscription plan," the agent might ask follow-up questions like "Which plan are you interested in?" or "What’s your company size?" to determine the appropriate next steps.
  • Task automation agent: The agent is meant to automate a defined task.
    Example: An email response agent that automatically replies to common inquiries, such as "Thank you for your message, we’ll get back to you soon," or schedules meetings by pulling available time slots from a calendar and confirming with the user.
• Choose an AI platform: Choose your preferred AI tool like Rovo or OpenAI’s GPT.
• Choose your approach for building the agent: Decide if you will duplicate an existing agent or build one from scratch. Many AI tools, like Rovo, include instructions for how to build new agents or use premade agents that you can tailor to your specific needs.
• Write instructions for your agent: Whether you’re making a new agent or making a copy of an existing one, you’ll need to give your agent instructions on what to do. Instructions help define the agent’s tasks and guide its behavior, ensuring it responds accurately and efficiently to user requests. Consider the following questions when drafting these instructions:
  • What will the agent do? (role)
  • What specific goals or knowledge will your agent focus on? (context))
  • What specific tasks or jobs will your agent be able to perform? (task)
  • What tone and response style should your agent have? (tone/format)
  • What constraints should be emphasized or avoided?
• Create conversation starters: Include suggested prompts or questions that help you begin a chat with an agent and guide them on how to interact. Try to use examples that show off the most common things you plan to ask the agent to do as shortcuts. If you leave the field blank, your agent will use generic conversation starters.
  • Example: An agent that writes social media content for your brand might have the following conversation starters: “Write a short Instagram post,” “Create 15 hashtags I can use for this post,” “What’s a tagline I can use to get people’s attention on this post?”
  • Example: An agent that helps you find subject matter experts might have the following conversation starters: “Who should I talk to about this work?,” “What team is responsible for this work?,” “Has anyone been working on similar subject matter to this page?”
• Provide knowledge to your agent: This refers to the information and resources you give your agent to improve its accuracy and responses. While all agents have generic knowledge, adding specific sources, like Confluence pages, templates, examples of tone, specific expertise, or even Google Drive links, help optimize performance.